The 'simultaneous users' model is intriguing and certainly something I'll explore further in this context. I had originally discounted it when focussing on agen

The 'simultaneous users' model is intriguing and certainly something I'll explore further in this context. I had originally discounted it when focussing on agency users but, while not a perfect fit in all scenarios, it's probably more palatable for most than the existing model judging my much of the feedback today. Thanks. edit: grammar