4 ms·
Manual is often the best option. I worked for a company that was hell bent on automating a booking process and minimizing the number of humans involved until th
by pytester 7y ago
Manual is often the best option. I worked for a company that was hell bent on automating a booking process and minimizing the number of humans involved until they realized how much many people preferred having a human guide them through different parts of the process.
They hired 100x as many call center workers as they thought they'd end up needing and sales skyrocketed.
My (largely younger, tech savvy) friends are always slightly shocked to hear this story - because they didn't appreciate having a human guide them.
- hnick 7y agoWhen I visited the Philippines, one thing that hit me was how many extra people they have standing around doing jobs that just don't exist back home. A man dedicated to a single door in a mall. Someone who calls a lift for me in the hotel. 4 workers in an empty store instead of just 1 here at home. The low cost of labour must have an impact on creative solutions. You have little need for automation and AI when you can just throw more bodies and minds at it for a pittance.