> Why does the article only talk about corporate sloppiness but not personal misbehavior? Because asking people to be nice won't scale as well as getting a ban

> Why does the article only talk about corporate sloppiness but not personal misbehavior? Because asking people to be nice won't scale as well as getting a bank to behave. On the up side, I the end it all worked out. Had this been some internet account screw up recourse would have been harder.