Maybe some details are missing but for such a sum, maybe Barclays should have had someone in legal helpfully call the problem customer and explain that they wer

Maybe some details are missing but for such a sum, maybe Barclays should have had someone in legal helpfully call the problem customer and explain that they were never going to get away with it, it would cost them more in the long run, and oh yeah, that they weren’t going to be a Barclays customer if they didn’t return the cash?