Yeah, and it all starts with calling into a place to be greeted by a horribly inefficient "automated" phone system where you need to spend 10 minutes navigating

Yeah, and it all starts with calling into a place to be greeted by a horribly inefficient "automated" phone system where you need to spend 10 minutes navigating menus that can't detect voice correctly. It puts 100% of the burden on the customer to save the company time and it seems every company does it. I remember spending close to 5 hours 1 day trying to get health insurance where it was just a combination of automated phone options, waiting on hold, being redirected, waiting again, and in the end within 15 seconds of finally getting to a human I was disconnected (I was 100% calm too, they were just asking for my details). And then after thinking "fuck this shit, I'm never buying insurance again" I got the luxury of having to pay over $5,000 in fines for not having health insurance for 2017-2018's tax year. I don't understand why society puts up with this stuff and unfortunately 1 person can't make a difference.