Barclays, knowing that they had committed to doing name checks by "mid 2019" and had to delay on their end, and knowing that this situation occurred because the

Barclays, knowing that they had committed to doing name checks by "mid 2019" and had to delay on their end, and knowing that this situation occurred because they gave multiple people the same account number, could have had their lawyers deal with this (or directly pay for his lawyers otherwise) instead of basically telling him to bugger off.