4 ms·
Not allowing reviews from people who never purchased the product would be a start. The next level would be no reviews until the product is actually delivered.
by robomartin 7y ago
Not allowing reviews from people who never purchased the product would be a start.
The next level would be no reviews until the product is actually delivered.
One more level up, no reviews until a reasonable amount of time post-delivery.
Yet one more level: Require contacting the seller with grievances before posting a review.
I would also add a finite impulse response filter to reviews in order to control rate of change.
Rapid negative review posting rates should red flag and rate-limit these review.
Also, the star rating math has to change. If you get just a few negative star ratings it can absolutely sink your listing. Unless you have thousands of positive ratings the math is such that a handful of one star reviews will destroy you; requiring hundreds of 5-star reviews to counteract.
The battles being fought behind the scenes on Amazon are beyond what anyone would believe.
Someone can take out any competitor instantly by making a few fake quality reports to Amazon. It’s insane, really.