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#1 reason: Not listening to your customers. That's interesting because I think that is a psychological problem more than anything else. Getting your product o
by scottkrager 16y ago
#1 reason: Not listening to your customers.
That's interesting because I think that is a psychological problem more than anything else.
Getting your product or service in front of a 3rd party (not your mother or buddy) is scary for many people...myself included!
- mayava 16y agoVery true, but there's a difference between showing your customers a product and not listening to them. I agree that the first step is pretty scary, esp if you're an introverted engineer who'd rather hide in a cave and code, but the main problem seems to be that when founders do solicit feedback, they'll hear what they want to hear, i.e. focus on the positive feedback and underweigh the negative. This supports a continued delusion that their product is as loved by others as it is by them.
- scottkrager 16y agoSo how do you combat that?
- mayava 16y agoA few ideas: show your product to a diverse base of customers to avoid any super-techy or early adopter biases (unless, of course, your product is mostly for them), quantify the findings, and be systematic about improvements. If there are issues in areas outside your expertise, such as marketing or UX, find professionals you respect who can advise you. Also useful to set metrics beforehand for what you consider success/failure, i.e. # of customers acquired within a certain timeframe, customer growth rate, engagement, etc.