5 ms·
Paying money you don't owe them is definitely the wrong move. I'd have written them a letter providing them with proof that the first bill had been paid and sta
by yrro 7y ago
Paying money you don't owe them is definitely the wrong move. I'd have written them a letter providing them with proof that the first bill had been paid and stating that I will not enter into any further correspondence. It would be up to them to sort their shit out.
Anyone else in a similar situation should be able to resolve the matter by complaining to the Consumer Council for Water. In the staggeringly unlikely event that this did not resolve the situation then taking Thames Water to small claims court would be the next step.
- mstade 7y agoFor sure, and it felt wrong at the time but I took their reassurances at face value. While I'm sure there was some process by which I could reclaim the money, in the end I just gave up and wrote it off.
- yrro 7y agoPerfectly understandable. Having re-read what I wrote, I apologise if came off as criticizing your past lack of action! I wrote more from the position of wanting to provide advice for anyone else who finds themselves in a similar situation and isn't sure if they can do anything about it.
- mstade 7y agoNothing to apologize for buddy, I read it exactly as you intended – advice, not critique! Appreciate the concern and civility though, have a great day! :o)