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I would recommend staying away from OVH for anything important (e.g., a mail server). While the service is fairly reliable, when things do go wrong (like an IP

by boris 7y ago

I would recommend staying away from OVH for anything important (e.g., a mail server). While the service is fairly reliable, when things do go wrong (like an IP network that you share with others get blacklisted because one of the IPs is part of a botnet), their support is useless. They do respond and are very polite, but nothing actually gets fixed and you eventually realize they are just wearing you down hoping that you give up.

tyingq 7y ago
I'm happy with OVH. But, I do agree that their support isn't always great. However, it's dirt cheap, so I adjust my expectations accordingly. In the situation you describe, for example, it's not hard to add a new IP address in their admin panel and update DNS.
voidwtf 7y ago
OVH is pretty much useless for anything 'important'. Worked with a company that had a large spend account with them as part of our VM/VPS offering which was built on top of leased bare metal where OVH was handling all our Roubaix VM/VPS. Without warning they capped every server to 10Mbps. Their explanation was not given to us individually but posted in french on their forums. We only knew what was going on because a francophone customer translated the message for us. We'd gotten lumped in with seedbox hosts and large CDN accounts. The gist was they didn't want to cater to high bandwidth consumers, something they didn't evaluate as (# servers / BW usage) but by (account / BW usage). They wouldn't even lift the bandwidth limit to transfer data off the servers. Not even for private traffic. 10Mbps ports for all of them. We had to offer our customers free service in another region or their data.... Choose one.... Just to try and limit the amount of data we moved off. If they'd given us any warning we'd have been perfectly accepting of them not wanting our business. Whatever they're reasoning, it's a good reason to never consider them for anything mission critical every again.

by boris 7y ago

tyingq 7y ago

I'm happy with OVH. But, I do agree that their support isn't always great. However, it's dirt cheap, so I adjust my expectations accordingly. In the situation you describe, for example, it's not hard to add a new IP address in their admin panel and update DNS.

voidwtf 7y ago

OVH is pretty much useless for anything 'important'. Worked with a company that had a large spend account with them as part of our VM/VPS offering which was built on top of leased bare metal where OVH was handling all our Roubaix VM/VPS. Without warning they capped every server to 10Mbps. Their explanation was not given to us individually but posted in french on their forums. We only knew what was going on because a francophone customer translated the message for us. We'd gotten lumped in with seedbox hosts and large CDN accounts. The gist was they didn't want to cater to high bandwidth consumers, something they didn't evaluate as (# servers / BW usage) but by (account / BW usage). They wouldn't even lift the bandwidth limit to transfer data off the servers. Not even for private traffic. 10Mbps ports for all of them. We had to offer our customers free service in another region or their data.... Choose one.... Just to try and limit the amount of data we moved off. If they'd given us any warning we'd have been perfectly accepting of them not wanting our business. Whatever they're reasoning, it's a good reason to never consider them for anything mission critical every again.