I've been a Prime customer since the program started, a customer of Amazon before that, and probably order from them on average twice a week (including grocerie

I've been a Prime customer since the program started, a customer of Amazon before that, and probably order from them on average twice a week (including groceries). I would say when it comes to products from Amazon (not Whole Foods), 1 out of every 4 purchases of mine have been defective, expired, a return, or etc. Examples include a 4 pack of Eneloops containing 3, a Magic Mouse with a scratch under it and the instruction booklet in a different font and language from what it's supposed to be, a glass candy jar with multiple cracks in it, a cell phone case with some sort of mold growing inside, expired food and drinks when ordering from Fresh, ordering two matching office chairs and getting two different models, etc. It's gotten to the point where buying from Amazon feels like buying from a garage sale or dollar store. They make returns fairly easy, but I've found myself choosing other online and physical vendors that charge a bit more but who I can trust to have more reliable products. I haven't had any product issues from Amazon Whole Foods delivery yet; one of the drivers told me they deliver from the store to a centralized warehouse before it gets delivered to me, so I'm hoping at some point groceries don't turn into how Amazon works in general, and I'll end up getting discount, bad food that they routed from a central location.