This is a really refreshing and inspiring approach, and it speaks to the importance of "tactically deployed empathy." You're one of the good ones :) Do you hav

This is a really refreshing and inspiring approach, and it speaks to the importance of "tactically deployed empathy." You're one of the good ones :) Do you have any recommendations on resources/articles/books, either for "rank and file" trying to ensure their messages are framed well, or for consultants or others who find themselves in situations helping ideas to cut through the noise? I'll share one that I've found incredibly helpful in the past: "Never Split The Difference" by Chris Voss https://www.amazon.com/dp/B014DUR7L2/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1 https://www.amazon.com/dp/B014DUR7L2/ref=dp-kindle-redirect?...