3 ms·

For more detailed information, the article links to the full report which includes methodology: https://www.uber-assets.com/image/upload/v1575580686/Documents/S

• farisjarrah 7y ago
  From the report: The vast majority (99.9%) of Uber trips end without any safety-related issue at all. For example, for the trips in 2017 and 2018: •1.4% of trips had a support request of any kind, most frequently for issues such as lost items, refunds, or route feedback. •0.1% of trips had a support request for a safety-related concern, and the majority of those concerns were about less-severe safety issues such as complaints of harsh braking or a verbal argument. •0.0003% of trips had a report of a critical safety incident,8 which are the incidents referenced in this report