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He mentions keeping a knowledge base up to date. That's a great idea, but I've never found good low-friction methods/tools for getting knowledge from peoples' h
by joncp 7y ago
He mentions keeping a knowledge base up to date. That's a great idea, but I've never found good low-friction methods/tools for getting knowledge from peoples' heads into a knowledge base. Any suggestions?
- jpincheira 7y agoYes, just like Gitlab does. [1] [1] https://about.gitlab.com/handbook https://about.gitlab.com/handbook
- jameslk 7y agoOne suggestion I've heard is to encourage your team to write blog posts. The blog posts serve as an open source knowledge base for the organization. This also provides the individual a way to become more well known in and out of the organization (personal branding) and provides the organization a bit of content marketing.
- jpincheira 7y agoTotally agreed! I've seen this at other startups, and it works great.
- dba7dba 7y agoYears ago a place I worked had a team where a manager asked everyone to spend a day documenting stuff. I think it was once every months (??) but they had document stuff all day days.
- lewaldman 7y agoAt work each team uses the tool that they deem better. My team (DevOps) have a git repository where we put all our docs, post-mortems, etc... Other teams uses Confluence, some uses GoogleDocs... etc...