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We use Intercom so our users are able to open up a chat and leave us feedback or get help when they need it. From there we do some very light tagging that is l
by staller 7y ago
We use Intercom so our users are able to open up a chat and leave us feedback or get help when they need it.
From there we do some very light tagging that is looked over in a short monthly meeting.
We open tickets for bugs (as they come in) so they can be addressed.
- memn0nis 7y agoSounds like its mostly inbound from users? Do you also proactively reach out to customers for interviewS?
- staller 7y agoOnly recently we've started reaching out to our power users to get feedback on newer redesigns and functionality. I believe we reach out to them over Intercom & email.