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That's also Epic's (the healthcare software vendor) big value proposition. Their software is okay—among an industry filled with shit, their turd is at least pol
by organsnyder 7y ago
That's also Epic's (the healthcare software vendor) big value proposition. Their software is okay—among an industry filled with shit, their turd is at least polished.
But their delivery model is incredible: they make customers woo them (shouldn't vendors be doing the wooing?), and they have a prescribed way of doing things if they decide you're worthy to purchase their product. What you get in return is a constant cudgel of "this is the Epic way" to yield when talking with practitioners who are used to doing things their own way (especially doctors—nurses are more flexible and pragmatic, in my experience). This can be especially useful when you have a system of multiple facilities that's grown through acquisitions, with each facility having decades of accumulated practices that aren't quite aligned with your other locations.
- sjg007 7y agoI mean, honestly, for a medical record system, if you allow a million doctors specific customization then as a company you are going to be in for a bad time. Epic is basically the Borg at this point as well. Any customization should come from a consultancy via some well defined interface.
- TurkishPoptart 7y agoVery interesting. I'm part of a project to unify EHR systems for a number of giant hospitals in my area...all under Epic! The way they're selling it is "One patient, one bill, one record." There's all these Epic people running around, and they're all quite young and presentable, and they probably make some _killer_ slide decks. The funny thing is, our institution (a state body) actually hired some Deloitte people for their expertise. They told us to stick with Cerner, from which we're migrating. Nope, not gonna happen, we're too invested in Epic!