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Ask HN: Do you collect in-app customer feedback?
Curious to know if others collect in-app feedback in your products (e.g., about bugs and feature requests)? If so, what tools do you use to collect and analyze the feedback?
- staller 7y agoWe use Intercom so our users are able to open up a chat and leave us feedback or get help when they need it. From there we do some very light tagging that is looked over in a short monthly meeting. We open tickets for bugs (as they come in) so they can be addressed.
- memn0nis 7y agoSounds like its mostly inbound from users? Do you also proactively reach out to customers for interviewS?
- staller 7y agoOnly recently we've started reaching out to our power users to get feedback on newer redesigns and functionality. I believe we reach out to them over Intercom & email.
- muzani 7y agoWhenever possible, yes. It keeps them from posting complaints on the app stores.
- probinso 7y agoWe have a button that opens their email client. This possibly wouldn't scale, but our usercount is not intended to get arbitrarily high. We then read those emails and respond to them