When support staff is unhelpful, it's always a good idea to request to be forwarded to a higher tier of support staff. I was once stuck in a dead-end 10+ email

When support staff is unhelpful, it's always a good idea to request to be forwarded to a higher tier of support staff. I was once stuck in a dead-end 10+ email thread with the basic support, when the upper tier support fixed the issue immediately.