I agree - it seems like their products have so much potential but they are not improving upon them, not taking advantage of the whole "release often" paradigm,

I agree - it seems like their products have so much potential but they are not improving upon them, not taking advantage of the whole "release often" paradigm, which in my opinion is easier to do with SaaS. Maybe easier said than done though.... With Google Sites for example, users are clamoring for features, in fact there seems to be a consensus on which lacking features are most important, yet no word or ETA's from Google.. I got a response back regarding the premium edition of Google Sites, seems like the only premium feature available now is that each user gets extra 500MB disk space.. For $50 / user, thats hardly "premium" in my opinion, unless I hear otherwise.