Thank you - I've been looking for the metaphor to express my impression of this whole matter, and you've given it to me. It's Spy vs Spy: http://en.wikipedia.

Thank you - I've been looking for the metaphor to express my impression of this whole matter, and you've given it to me. It's Spy vs Spy: http://en.wikipedia.org/wiki/Spy_vs._Spy http://en.wikipedia.org/wiki/Spy_vs._Spy ...a pitched battle between the opposite-but-indistinguishable agents of two superpowers, on a plane so far removed from the realm of actual people and their concerns that the customers don't even appear in the frame.