I suspect that full refunds for user mistakes aren't entirely typical. Not everyone has a high spend account and a rep who brags about their policy of refundin

I suspect that full refunds for user mistakes aren't entirely typical. Not everyone has a high spend account and a rep who brags about their policy of refunding mistakes frequently enough to snipe them with "If you have a policy of refunding mistakes, then why didn't you?" in front of customers. I would like to emphasize that I've chosen my words carefully: I don't know for certain that the rep intervened, but I made trouble, emailed him the information necessary to resolve my issue, and then my half refund became a full refund. Any connection between these dots is pure speculation on my part.