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This has just happened to me with my new business that saw exponential growth from the previous month. They asked me for all information within 2 days, from Fri
by lachyg 16y ago
This has just happened to me with my new business that saw exponential growth from the previous month. They asked me for all information within 2 days, from Friday, so basically they wanted me to work over my weekend.
Which I sent to them, and then they say that they'll follow up and it's been like 4 days. What pisses me off, is that they don't return the same courtesy / haste that they expect from us.
- ErrantX 16y agoI have found the only real solution to this is to make merry hell for a couple of days until it becomes easier for them to fix it than leave it. I got down to half hourly emails to the customer services manager "in charge of my case", but was ultimately worth it.
- lachyg 16y agoI'll give them one more day ;)
- lachyg 16y agoGot a reply just then. They told me, and I quote: "Stella is out of office recent days for holiday. She will follow up the investigation of your account when she comes back."
- deleted 16y ago[deleted]
- pavel_lishin 16y agoI like how they didn't say when she was coming back. I hope you e-mailed them back, told them this was unacceptable, and asked to be transferred to someone who is actually there.
- lachyg 16y ago^ Can't reply to your post, but I'll just do it here. Of course, I told them that asking prompt replies, especially on non business days (with the threat of limitation) was unacceptable if the same courtesy was not going to be returned, and asked someone else take over.
- steveklabnik 16y ago> ^ Can't reply to your post, but I'll just do it here. To prevent too much back and forth, the 'reply' button disappears, but if you click on 'link' to go to the page directly, you should still be able to reply anyway.