i complained via the builtin "/feedback" mechanism, and received an email from support fairly quickly, then followups for two days. i wasn't happy with the scr

i complained via the builtin "/feedback" mechanism, and received an email from support fairly quickly, then followups for two days. i wasn't happy with the script that they were required to use, but at least it was better than any twitter-based support i've received, well, except alaska airlines which has (had?) amazing twitter support.