a few people figured out how to change their workflow to deal with the change. turns out the same problem that exists between non-technical users and technical

a few people figured out how to change their workflow to deal with the change. turns out the same problem that exists between non-technical users and technical users exist between power-elite users and the non-PE users. when you try to show a non-technical user a different way to do things, they get really frustrated and give up easily because their entire mental model needs to change (they were used to clicking on an icon in a certain spot, goto a menu, select an option, get a dialog etc.). To them this represents a massive unknown if they do even one step wrong and so instead of accepting and using the new feature, regardless of the perceived benefit their anxiety takeover. The correlations here is astounding. I'm the kind of person who will vocally speak out about emacs vs vi or the pronunciation of "c-out" vs "sow-t", but the WYSIWYG editor didn't fundamentally break my mental model of Slack. I just learned to adapt, but seeing the blowback.. holy cow.