They knew enough to know upon assessment that the standard flow chart process was appropriate, and additional follow-up or referral to the specialist was unnece

They knew enough to know upon assessment that the standard flow chart process was appropriate, and additional follow-up or referral to the specialist was unnecessary. That is the kind of skill and training core to the profession. IT doesn't reprovision your work laptop after you accidentally deleted a file, they follow the appropriate process for the task ("they just pulled up the system restore flow chart, what am I even paying these guys for").