There was more to the negative comment. The very next sentence was this: If it’s not native on iOS, it’s not worth using. There was nothing constructive about h

There was more to the negative comment. The very next sentence was this: If it’s not native on iOS, it’s not worth using. There was nothing constructive about his comment. I also don't think customer service should be synonymous with ass kissing. I appreciate knowing there's a person with a personality responding to my inquiry instead of repeating canned phrases. You can be polite to a rude customer without giving a phony 'sorry' or 'thank you'.