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Nice comments. When Trump became president, was it still Obama’s administration? Given my knowledge on corporate governance and publicly held companies, I dis

Nice comments. When Trump became president, was it still Obama’s administration? Given my knowledge on corporate governance and publicly held companies, I disagree with your first statement. The CEO and management team are absolutely the ones who define the ethics of a company and are legally responsible as well. As for Teddy, I’m not sure how knowing his background and being able to public verify his moves would cause less trust then, for example, the other VPNS which you have no idea who owns them or even where they are located. Transparency builds trust in real life and there is nothing but transparency here. This isn’t a blind faith. PIA has never logged nor has KAPE. Checkout the other providers and see what they have done. It’s gross. Regardless of your decision and your comments, I appreciate your contribution to the discussion. While I disagree with some of the statements in the thread overall, I recognize that PIA can do more to provide more comfort to people. Unfortunately, I don’t believe in blind trust and theater so all we can do is continue to increase our transparency until there is no need for you to trust us. And to Zero Trust we are headed. Happy New Year and thank you for the opportunity to protect you until now. I trust we did a good job, and one day, I hope we will have created an ecosystem that doesn’t rely so much on trust in the future so that you might return and we can serve you again. Best, Andrew

pera 7y ago
> I recognize that PIA can do more to provide more comfort to people. You could start by looking for a new CTO maybe? I mean, Mark Karpeles was such an obvious bad choice.
elbrian 7y ago
> When Trump became president, was it still Obama’s administration? The current president picks up where the previous one left off -- they don't start with a clean slate and no historical baggage.
samsa 7y ago
It seems that you are redefining the word "trust" here. I would agree that transparency in a VPN is very important, but surely you have to realize that any time a consumer such as myself is utilizing the services of any third party company, whether it's a traditional software provider, a commercial VPN, a SaaS vendor, etc., etc., there is a trust dynamic taking place. No matter how transparent PIA is about their no logging policy, for example, I have to trust that the PIA team is holding firm to that policy. Yes, that policy has been tested in the courtroom; but all that does is tell me that as of 2018 or whenever you were served you didn't log; it doesn't tell me anything about whether you logged my traffic last month. For that, I need to trust you, based on a multiplicity of factors, that you didn't. Prior court cases form part of that trust, and your outspoken no-logging policy, but your corporate structure is also factors in to whether I trust PIA. It is also worth meditating on the fact that, unlike this very boring (from a legal and political perspective) user, undoubtedly there is a segment of your user base who are dissidents and journalists, for whom the privacy of their online activities truly is a matter of life and death. Trust is like respect; it should be earned, not given freely. PIA had my trust. You have since eroded it. Not completely, but enough that I am shopping for another VPN. If you want me to sign up again, you must re-earn that trust.
excursionist 7y ago
> Transparency builds trust in real life and there is nothing but transparency here. What transparency? I all see are unverifiable claims. Such claims actually make you more suspect imo. > PIA has never logged nor has KAPE. So you say. > And to Zero Trust we are headed. How is 'Zero Trust' in any way related to the issue of transparency you bring up?
Fnoord 7y ago
The irony. You were spreading FUD concerning ProtonVPN and their connections here on HN and Reddit. Now it is you who gets grilled. Karma is a bitch, isn't it?

pera 7y ago

> I recognize that PIA can do more to provide more comfort to people. You could start by looking for a new CTO maybe? I mean, Mark Karpeles was such an obvious bad choice.

elbrian 7y ago

> When Trump became president, was it still Obama’s administration? The current president picks up where the previous one left off -- they don't start with a clean slate and no historical baggage.

samsa 7y ago

It seems that you are redefining the word "trust" here. I would agree that transparency in a VPN is very important, but surely you have to realize that any time a consumer such as myself is utilizing the services of any third party company, whether it's a traditional software provider, a commercial VPN, a SaaS vendor, etc., etc., there is a trust dynamic taking place. No matter how transparent PIA is about their no logging policy, for example, I have to trust that the PIA team is holding firm to that policy. Yes, that policy has been tested in the courtroom; but all that does is tell me that as of 2018 or whenever you were served you didn't log; it doesn't tell me anything about whether you logged my traffic last month. For that, I need to trust you, based on a multiplicity of factors, that you didn't. Prior court cases form part of that trust, and your outspoken no-logging policy, but your corporate structure is also factors in to whether I trust PIA. It is also worth meditating on the fact that, unlike this very boring (from a legal and political perspective) user, undoubtedly there is a segment of your user base who are dissidents and journalists, for whom the privacy of their online activities truly is a matter of life and death. Trust is like respect; it should be earned, not given freely. PIA had my trust. You have since eroded it. Not completely, but enough that I am shopping for another VPN. If you want me to sign up again, you must re-earn that trust.

excursionist 7y ago

> Transparency builds trust in real life and there is nothing but transparency here. What transparency? I all see are unverifiable claims. Such claims actually make you more suspect imo. > PIA has never logged nor has KAPE. So you say. > And to Zero Trust we are headed. How is 'Zero Trust' in any way related to the issue of transparency you bring up?

Fnoord 7y ago

The irony. You were spreading FUD concerning ProtonVPN and their connections here on HN and Reddit. Now it is you who gets grilled. Karma is a bitch, isn't it?