3 ms·

I have a lot more respect for a response that contains the words "sorry" and a statement that the entity admits that they made a mistake, vs. the usual corporat

I have a lot more respect for a response that contains the words "sorry" and a statement that the entity admits that they made a mistake, vs. the usual corporate statement that contains neither.

momokoko 7y ago
The apology is basically the modern version of that corporate statement.