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Another thing I've noticed is that if I see a support forum where most of the answers are given by customers rather than employees, it gives me the feeling the
by wmwong 16y ago
Another thing I've noticed is that if I see a support forum where most of the answers are given by customers rather than employees, it gives me the feeling the company is not listening or keeping in touch. I get the feeling of laziness, which paints a poor image in my mind.
- p858snake 16y agoIndeed, I've experienced that as well, One example being the google picasa support forums (http://www.google.com/support/forum/p/Picasa http://www.google.com/support/forum/p/Picasa).