As I recall, I politely spoke with multiple support agents for over an hour, carefully explaining my problem, before I tried to wrap up by saying that I was goi

As I recall, I politely spoke with multiple support agents for over an hour, carefully explaining my problem, before I tried to wrap up by saying that I was going to talk with a lawyer because this isn't going anywhere and I have legal rights in this situation. I don't recall threatening to sue them [0], just saying that I was going to talk to a lawyer. That's when the conversation changed. The person they transferred me to was very helpful. The problem was resolved within minutes of being transferred. I was completely serious about talking to a lawyer about this by the way. And they understood what my problem was. I'd guess that the support agents I spoke with were not authorized to do what I asked. They never told me that, though, they just refused to help. If I had to guess I'd say that they weren't authorized to transfer me to the right person unless I said certain keywords, "lawyer" being one of them. [0] Maybe I did, as I was really frustrated after over an hour on the phone. But I only intended to talk to a lawyer.