This reminds me strongly of stories of how healthcare.gov was saved after its disastrous inital rollout. It wasn't a big shining rewrite (at least not at first)

This reminds me strongly of stories of how healthcare.gov was saved after its disastrous inital rollout. It wasn't a big shining rewrite (at least not at first) - it was just "instrument, find failure, fix, repeat" (and repeat, and repeat, and repeat). And then I googled up some of the articles[0] that were written in the aftermath, and whaddaya know, they credit ex-Twitter people. I guess the skill generalises :) [0] http://newrelic-wpengine.netdna-ssl.com/wp-content/uploads/80893.pdf http://newrelic-wpengine.netdna-ssl.com/wp-content/uploads/8...