That's just shitty customer service. Your front line guys are too incompetent to solve the problem and too stupid to offer one of the remedies you described so

That's just shitty customer service. Your front line guys are too incompetent to solve the problem and too stupid to offer one of the remedies you described so the customer escalates the problem, probably after multiple tries, and now gets even worse customer service. Yeah that company should be afraid of people collecting data and I hope the people that collect it do use it in a legal case or post it on the internet as that is exactly what a shitty company like that deserves. How can you ask people not to escalate when your customer service is such shit?