As someone who has worked in support and customer-facing roles for a very long time, I am not threatened by documentation. I am threatened by out-of-context qu

As someone who has worked in support and customer-facing roles for a very long time, I am not threatened by documentation. I am threatened by out-of-context quotes, twisting of what I said or wrote, and what someone who is "just taking notes" is implying by that statement. In my experience, people who play this card have an almost-certain probability of using things like strategic ellipses or partial quotes against me later. Ever been in enterprise support and been hauled into a deposition where you got asked if a partial quote of yours was actually what you said when it technically was but not in that context? It's not fun. When people pull that stunt on me, I absolutely turn into the most straight-laced automaton you've ever met. You will receive nothing more than the shortest sentences I can construct in the flattest monotone I can muster and I will do nothing more than the barest minimum required because I am not sticking my neck out for your shitty problem if you are angling for a way to throw me under the bus.