> (This is partly about demeanor, above all not looking confused about the process, and partly judicious use of shibboleths. I’m occasionally surprised how few

> (This is partly about demeanor, above all not looking confused about the process, and partly judicious use of shibboleths. I’m occasionally surprised how few are required; it isn’t a state secret that “500mg of acetaminophen” and “a Tylenol” are the same thing.) I can't think of a single situation in which it's a good idea to make it appear as if your medical knowledge is greater than it is. When the conversation shifts to whether your child is allergic to diphenhydramine, you'll wish you had taken a different approach. Try honesty and interrogative-led questions instead.