Exactly. I am amazed by how many people think that is the right thing to do. In most cases that will immediately get you 'turfed' (old 'House of God' expression

Exactly. I am amazed by how many people think that is the right thing to do. In most cases that will immediately get you 'turfed' (old 'House of God' expression I think) to the legal department. The people who you are dealing with then no longer have to deal with you. That is better for them, not worse. Very general pattern but what I have found to be true. It's a common newbie misconception. Think about it for a second. Why would some lower level person care that you are going to sue their company? For that matter any small business owner knows that is BS as well (where there is no legal department). Reason is they know the cost of getting legal help and the process and that it's not trivial and not going to be done it's just an empty threat by a person who is typically clueless. There is another case also. The one of 'my (insert relative) is a lawyer'. In that case it's also an empty threat. Nobody is doing free legal work for family at least not more than a letter. Their time is what they bill for. The idea that they are going to take on major work with no outcome and not getting paid makes no sense. Are their contingency arrangements? Sure but most likely not for what someone is threatening legal action for.