I had issues before were I was 100% convinced to know the issue and gave the supporter a really hard time walking me through the script. Wasn't as pretentious o

I had issues before were I was 100% convinced to know the issue and gave the supporter a really hard time walking me through the script. Wasn't as pretentious of an asshole anymore after the "this won't work, it has nothing to do with my issue" actually worked. Nowadays I'm always trying to walk through the steps posted in the self help manuals before I actually call. If you tell them that you already did everything in this manual, they also move on quickly after a couple of questions to double check.