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For health insurance claims in the US, apparently you want to say "I want to file a grievance", at least in Massachusetts (magically fixed $5000 bill where heal
by itamarst 7y ago
For health insurance claims in the US, apparently you want to say "I want to file a grievance", at least in Massachusetts (magically fixed $5000 bill where health insurance company was obviously lying). I'm told "I want to talk to the ombudsman" also works.
- kevindong 7y agoDoing this for regulated utility companies (e.g. electric, natural gas, etc.) generally also works. NYC's electric utility, Con Ed, was giving me a massive run around [0] until I filed a complaint with the New York State utility regulator. After that, Con Ed fixed my problem within a week. [0]: Long story short, Con Ed installed new electric meters that were supposed to automatically send readings to themselves but they never "provisioned" it (to this day, I don't know what "provisioning" means). But since they had installed those new meters, they stopped sending out meter readers to my apartment building despite the building manager repeatedly making appointments that the meter readers never showed up to. Consequently, my apartment building of ~400 units got estimated bills for three consecutive months.