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>I like this guy. He has great insight I'm sure customer service people and healthcare professionals love people coming on premises and throwing their weight a

>I like this guy. He has great insight I'm sure customer service people and healthcare professionals love people coming on premises and throwing their weight around with exaggerations and half-truths. The people I know would put you on the bottom of the list.

lolc 7y ago
You're lacking context. It says that when you don't know where to send correspondence at big banks you could try and address investor relations because they are usually bored and will gladly forward your complaint to the right department. This is where the investor part comes in. And only there. Other suggestions are that you could address the legal department because they are diligent by law. Or the CEO, because if it gets handed down from their office it will have more weight. Note that the cases talked about involve legal deadlines so knowingly delaying to handle them is not a good option.
- aguyfromnb 7y ago
  >Note that the cases talked about involve legal deadlines so knowingly delaying to handle them is not a good option. Are we reading the same thread? The cases talked about are mundane customer service interactions. My significant other works in consumer facing healthcare. Every day customers come in proclaiming they "know the owner" or "are a lawyer" or "will take their business elsewhere", expecting to be prioritized. This isn't some clever life-hack; the people who do it are, in my opinion, jerks.
  - lolc 7y ago
    I'm talking about the article linked in the comment upthread which is about identity theft. Where in that article or the thread was it suggested to refer to yourself as a shareholder to customer service? It's only ever mentioned as a reason to contact investor relations. The author specifically recommends against grandstanding exactly because it signals "not a professional". So I really don't get your complaint.
dqv 7y ago
Yeah... It's a warning sign to be ultra-defensive and strictly adhere to protocol (and document every action taken). In any normal situation, there is room for adjustment, but not if you're interacting with someone who seems to have a superiority complex (doesn't mean they actually do, but it seems that way). No one is going to scare me into doing it wrong so I can get reprimanded for it later.
philwelch 7y ago
His whole point is to bypass the “customer service people”.

lolc 7y ago

You're lacking context. It says that when you don't know where to send correspondence at big banks you could try and address investor relations because they are usually bored and will gladly forward your complaint to the right department. This is where the investor part comes in. And only there. Other suggestions are that you could address the legal department because they are diligent by law. Or the CEO, because if it gets handed down from their office it will have more weight. Note that the cases talked about involve legal deadlines so knowingly delaying to handle them is not a good option.

aguyfromnb 7y ago
>Note that the cases talked about involve legal deadlines so knowingly delaying to handle them is not a good option. Are we reading the same thread? The cases talked about are mundane customer service interactions. My significant other works in consumer facing healthcare. Every day customers come in proclaiming they "know the owner" or "are a lawyer" or "will take their business elsewhere", expecting to be prioritized. This isn't some clever life-hack; the people who do it are, in my opinion, jerks.
- lolc 7y ago
  I'm talking about the article linked in the comment upthread which is about identity theft. Where in that article or the thread was it suggested to refer to yourself as a shareholder to customer service? It's only ever mentioned as a reason to contact investor relations. The author specifically recommends against grandstanding exactly because it signals "not a professional". So I really don't get your complaint.

dqv 7y ago

Yeah... It's a warning sign to be ultra-defensive and strictly adhere to protocol (and document every action taken). In any normal situation, there is room for adjustment, but not if you're interacting with someone who seems to have a superiority complex (doesn't mean they actually do, but it seems that way). No one is going to scare me into doing it wrong so I can get reprimanded for it later.

philwelch 7y ago

His whole point is to bypass the “customer service people”.