Re: Zendesk It's not just that ticketing products won't build next-gen reporting with thematic monitoring and analysis, it's that big companies have more than

Re: Zendesk It's not just that ticketing products won't build next-gen reporting with thematic monitoring and analysis, it's that big companies have more than one source of customer conversations. Actually answering the questions that matter when it comes to customer contact -- "what's driving specific outcomes, and what about them has changed over time" -- needs to be done across all sources. The company I work at (frame.ai) is an add-on with built-in connectors for all the help desks like Zendesk, Intercom, Service Cloud, Help Scout, etc. for this reason.