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Having just read the top article on AirBnB, the first tip I see is this: > Oh, calling me by my first name! > That's a good way to make Airbnb feel friendlier
by whytaka 7y ago
Having just read the top article on AirBnB, the first tip I see is this:
> Oh, calling me by my first name!
> That's a good way to make Airbnb feel friendlier than other hotel booking apps.
Good GOD. Am I just too cynical or are people really fooled into committing rapport to a corporation based on such low-effort implementations?
If anything I like applications less when they pretend to have a soul. Give me a tool and I'll respect you more for getting the BS out of the way.
- jsf01 7y agoI like seeing the name for a different reason. I’m often signed into someone else’s account—could be a family member’s or my girlfriend’s. Most services do a good job of making it clear which account you’re signed into, but seeing the first name associated with the account right away is always nice.
- paggle 7y agoSome things like Slack and Microsoft Office show your initials and full name (space permitting) which isn’t as irritatingly faux-familiar.