Customer powered support might be fine if you don't mind your users getting a high percentage of wrong answers or no answers. Just look at the non-vendor suppor

Customer powered support might be fine if you don't mind your users getting a high percentage of wrong answers or no answers. Just look at the non-vendor support forums whose business models is to cash in on user-supplied answers. (E.g., google for 'Why is my Mac hot?') If you're willing to go through three or four of these for every question you have, you might find an answer. But you'll also find a number of wrong answers, often in the same thread.