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Never rely on Google Ads to be honest. They are unlikely to respond at all. After spending ~100k, our ads randomly stopped working last month without changing
by asadkn 7y ago
Never rely on Google Ads to be honest. They are unlikely to respond at all.
After spending ~100k, our ads randomly stopped working last month without changing anything. Support took 10 days to reply saying the account was up for a review (no notifications sent, no indicators). Yet, it still wasn't working.
Booked a consultation with one of their so-called "Experts", he couldn't find anything wrong and suggested to contact support again.
After the initial 10 days response, still waiting for a reply from so-called support 20 days later. I'd assume support only exists for companies that spend millions a year.
- edmundsauto 7y agoIs it possible that your experience is an outlier, and not generalizable as advice?
- asadkn 7y agoI have read similar stories all over the community in general. The support simply doesn't exist or takes 2 weeks for a simple, useless response, generally. Given your vested interest in Ads and Google in specific, I am sure you know this already.
- edmundsauto 7y agoWhat percentage of serious inquiries are responded to outside the SLA? What percentage of those fail to resolve the user's problem? Without that kind of information, reading stories after having a bad experience will turn your brain into a petri dish for confirmation bias.
- asadkn 7y agoIgnoring the red herring, and the assumption I read these stories after a bad experience, let me address, yet, as a consumer, all that matters is the vocal user experience. If there are 100 bad stories out there, that's enough of a failure of a company irrelevant of its size. And I have personally conducted the support experiment multiple time over the years to have the first-hand experience. Either way, since you clearly have a vested interest in Ad companies from your HN comment history, I shall engage no more.