>How would you approach customizing the process to the individual or to a given circumstance? Ideally, you don't. The heart of a good process starts with askin

>How would you approach customizing the process to the individual or to a given circumstance? Ideally, you don't. The heart of a good process starts with asking up front: "Is this situation generic enough that we need a procedure for it?" If yes, write process. If no, handle as a one off. I'm not sure how your example applies.