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My favorite thing about this is Jason Fried's response to a troll in the comments. Troll - "Disappointment" Jason - "Good morning to you as well." I've been
by anthonycerra 16y ago
My favorite thing about this is Jason Fried's response to a troll in the comments.
Troll - "Disappointment"
Jason - "Good morning to you as well."
I've been studying his responses to customer feedback, both positive and negative, for a while now and have learned a lot. Just read his tweets for a lesson in great customer service.
- nomurrcy 16y agoI actually viewed this as kind of snarky. I don't see why disappointment is an unacceptable response. I was kind of dissapointed to see that this is where they were going for mobile apps.
- anthonycerra 16y agoThere was more to the negative comment. The very next sentence was this: If it’s not native on iOS, it’s not worth using. There was nothing constructive about his comment. I also don't think customer service should be synonymous with ass kissing. I appreciate knowing there's a person with a personality responding to my inquiry instead of repeating canned phrases. You can be polite to a rude customer without giving a phony 'sorry' or 'thank you'.