You can never take a corporation at its word. If you relied on promises that you obtained (limits on price increases, etc) you should have gotten all of that l

You can never take a corporation at its word. If you relied on promises that you obtained (limits on price increases, etc) you should have gotten all of that language into a legally binding contract. Even if current management of Ethos is committed to what you say they promised, management changes, companies run into trouble, and future management may come under pressure to extract more revenue. Also, what's the justification for 10% annual increases? Their costs aren't going up faster than inflation.