I don't know what this statistic really means and I doubt anyone yet does. For years I've encountered people on the Net who think nothing of ordering the lates

I don't know what this statistic really means and I doubt anyone yet does. For years I've encountered people on the Net who think nothing of ordering the latest device just to "try" it and return it! They've stated so outright. So I wonder if this 16% does nothing but reflect those kind of people who make things miserable for everyone else who just want to buy?