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> I don't understand what you are expecting of them; having so many moderators to have 0% error rate? That sounds like a reasonable expectation, yes. If a com

by scribu 7y ago

> I don't understand what you are expecting of them; having so many moderators to have 0% error rate? That sounds like a reasonable expectation, yes. If a company doesn't achieve it or is not even making incremental progress towards it, then it should come under fire.

Angostura 7y ago
I'm sure you only use systems with 100% uptime too.
afiori 7y ago
This position is either incomplete or untenable. If you allow me a strawman, the only possible outcome of this is to only expect perfection from everyone, thus building a society based on hiding forever any and all your mistakes. A satirical twitter account impersonating Satan once twitted "one sin or a thousand sin and you and in hell anyway. Why not go for a billion and come down like a hero?" I am not saying your opinion is wrong, but it absolutely needs a concept of redemption for balance
- scribu 7y ago
  Sure, I didn't mean that the company must be disbanded as soon as they make their first moderation error. But perhaps they should pay a small fine for each account erroneously censored, so that they have a clear incentive to get better. (Who would levy that fine, in the context of multinational corporations, is a separate debate.)
  - afiori 7y ago
    I am more interested in who would design such fines. One of the great delusions we live in is that complex social problems have simple solutions. As a practical example public train service in Germany was privatized some decades ago; obviously to guarantee quality the contract stipulate some quotas that need to be reached, one of these is that delays needs to be below a certain level; here comes a captcha, if a train is cancelled it does not count as a delay. So the financial incentives are essentially to have little (but non zero) delays and cancel all trains with a above average delay. You cannot game the system and expect the system is not going to game you. Or better, are you going to be prepared for the consequence of a policy like the one you propose in practice?
noobermin 7y ago
> If a company doesn't achieve it or is not even making incremental progress towards it, then it should come under fire. Tiktok AFAICR doesn't have the poor systems that say various Google products do for example. I'm not aware of a pattern of behavior on their front, just suspicion.
madeofpalk 7y ago
What's your job? Do you do that with a 0% error rate? I certainly don't.

by scribu 7y ago

Angostura 7y ago

I'm sure you only use systems with 100% uptime too.

afiori 7y ago

This position is either incomplete or untenable. If you allow me a strawman, the only possible outcome of this is to only expect perfection from everyone, thus building a society based on hiding forever any and all your mistakes. A satirical twitter account impersonating Satan once twitted "one sin or a thousand sin and you and in hell anyway. Why not go for a billion and come down like a hero?" I am not saying your opinion is wrong, but it absolutely needs a concept of redemption for balance

scribu 7y ago
Sure, I didn't mean that the company must be disbanded as soon as they make their first moderation error. But perhaps they should pay a small fine for each account erroneously censored, so that they have a clear incentive to get better. (Who would levy that fine, in the context of multinational corporations, is a separate debate.)
- afiori 7y ago
  I am more interested in who would design such fines. One of the great delusions we live in is that complex social problems have simple solutions. As a practical example public train service in Germany was privatized some decades ago; obviously to guarantee quality the contract stipulate some quotas that need to be reached, one of these is that delays needs to be below a certain level; here comes a captcha, if a train is cancelled it does not count as a delay. So the financial incentives are essentially to have little (but non zero) delays and cancel all trains with a above average delay. You cannot game the system and expect the system is not going to game you. Or better, are you going to be prepared for the consequence of a policy like the one you propose in practice?

noobermin 7y ago

> If a company doesn't achieve it or is not even making incremental progress towards it, then it should come under fire. Tiktok AFAICR doesn't have the poor systems that say various Google products do for example. I'm not aware of a pattern of behavior on their front, just suspicion.

madeofpalk 7y ago

What's your job? Do you do that with a 0% error rate? I certainly don't.