Money? State legislatures have limited budgets and are not well rewarded for funding the DMV. Private retail locations (there are some in the US too -- in Cal

Money? State legislatures have limited budgets and are not well rewarded for funding the DMV. Private retail locations (there are some in the US too -- in California, at least, you can go to the AAA if you pay their membership fee) can charge the right amount needed to pay a sufficient number of skilled employees, or they go under. The government-run DMVs have to scrape by with whatever the state affords them.