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For context, I worked there while it was the original Basecamp and stayed past the Basecamp 3 launch. I left ~4 years ago. This doesn't ring true to me: > …we
by wlll 7y ago
For context, I worked there while it was the original Basecamp and stayed past the Basecamp 3 launch. I left ~4 years ago.
This doesn't ring true to me:
> …went all corporate and introduced enterprise pricing at about 10x the previous rates … pay big or get lost.
So, Basecamp never "went all corporate" as far as I could tell, and I disagree with the "enterprise pricing" thing. Basecamp has always experimented with pricing, and tiers, and things did change, but as far as I remember the prices bounced around below the $150/month mark, and ISTR once settled on a single $99/month plan or something for quite a while.
It was always pretty affordable for the target market, small to medium sized businesses.
Dumping the free plan was probably something that they talked about at the time, I can't remember, there's probably a blog post about it somewhere, but ISTR it was something like because free accounts didn't really convert to paid accounts at anywhere near the rate you might hope for, and they still cost money to service including hosting and support. For instance, I seem to recall it being calculated that one single support request would cost about $5 or more to service. The Free tier was only free for the end user ;)
Now, I'm not in Basecamp anymore so I don't know what the reason is for bringing it back, but consider it an experiment. It's not set in stone.