Not just regrettable in a philosophical sense, but in a real, break-fix, operational speed, meeting multi-million dollar per night, getting-shit-done-for-real b

Not just regrettable in a philosophical sense, but in a real, break-fix, operational speed, meeting multi-million dollar per night, getting-shit-done-for-real bottom-line sense. There is a direct correlation in observability in open and closed tech components of a stack. If you have the tech talent to dig into open stacks, break-fix resolution is faster with more granular traceability (and observability depth is unmatched), your team's understanding of the data and process models is more thorough, you gain a better understanding where the design limits lay or at least their directional value, and you have a better overall sense of control over the solution. That "if you have the tech talent..." qualifier is the big one, though. I see very few companies who recognize how to attract and retain that talent level. IMHO, out of the more than 200 companies I've consulted at or sold deeply enough into in the sales cycle to see enough of how their sausage gets made to form an opinion, probably no more than 1:100 do this. So we end up here, where most companies are content to hire well below that level, buy closed tech stacks, and then play support-tag while users sit unhappy. Plays well politically, but it's a mess for delivery service levels.